Auralia Medical Group awarded for excellence in patient service by

Last Updated : June 8, 2021

Auralia has been recognised with the WhatClinic Patient Service Award 2020, an annual award based on patient service excellence ratings from the worldwide healthcare search engine WhatClinic.

WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.

Auralia was only one of a few hundred clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2020, Auralia had to achieve a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This award represents the long term dedication of our entire team and focuses on creating positive patient experiences throughout their treatment journey.

On receiving the award, Auralia’s founder Dr Salman said “We’re delighted to be recognised for our commitment to customer service. As a practice, it’s something we focus on in everything we do and to receive such positive feedback from our patients is a wonderful achievement”

David Roe, WhatClinic’s CEO, congratulated Auralia and said “The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.

Ratings are useful to both patients and clinics. Patients can see which clinics have been rated well by other users, and clinics can evaluate their own performance against others in their market and be motivated to improve their patient services, which is ultimately good for everybody.”


About WhatClinic

WhatClinic is a health and beauty search engine site that lists over 125,000 clinics globally. In 2020 over 6 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments, including dentistry, plastic and bariatric surgery, hair transplant, medical aesthetics, fertility and more. WhatClinic’s mission is to connect people with a clinic they will love and give the patient, as an empowered consumer, access to all the information they need to make an informed choice, including price, availability and reviews. WhatClinic was founded in 2007 by tech entrepreneur Caelen King and is in operation in over 120 countries.



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About Auralia

Auralia offers cosmetic, weight loss and gynaecological treatments and surgeries from our clinics in Dublin, Kilkenny and Limerick. We’re here to help our patients make informed choices and provide them with treatment tailored exactly to their needs. Our team of surgical experts provides specialist care to all of our patients.

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